It describes how we collect, use and process your personal data and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us and we are committed to protecting and safeguarding your data privacy rights.
For the purpose of applicable data protection legislation (including but not limited to the UK General Data Protection Regulation [UK GDPR]), the company’s responsibility for your personal data can be found detailed herein.
What information we collect from you
We will collect and process the following data about you:
Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you that we have grouped together as follows:
- identity data (includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender)
- contact data (includes billing address, delivery address, email address and telephone numbers)
- financial data (includes bank account and payment card details)
- transaction data (includes details about payments to and from you and other details of products and services you have purchased from us)
- technical data
- profile data
- usage data.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
How we use your information
We use information held about you in the following ways:
- to carry out our obligations arising from any contracts entered into between you, one of our customers and us, and to provide the information and services that may be requested from us
- to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about
- to notify you about changes to our service
- to ensure that content from our site is presented in the most effective manner for you and for your computer
- to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- to improve our website and systems, to ensure that content is presented in the most effective manner for you and for your computer
- to allow you to participate in interactive features of our service, when you choose to do so
as part of our efforts to keep our systems and website safe and secure
- to make suggestions and recommendations to you and other users of our systems and website about goods or services that may interest you or them
- information we receive from other sources – we will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Why we will use your personal data
- to register you as someone looking to work with Arbitrate
- an insurer or insurer contact, for the purposes of fulfilling services
- a financial services industry contact, to provide software development and technology consulting services
- necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
- performance of a contract with you
to process and deliver your order including:
- manage payments, fees and charges
- collect and recover money owed to us
- asking you to leave a review or take a survey
- to administer and protect our business, systems and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
- necessary to comply with a legal obligation.
Type of data:
- marketing and communications
How we will disclose your information
You agree that we have the right to share your personal information with:
- any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006
- selected third parties including:
- clients, business partners, suppliers and subcontractors for the performance of any contract we enter into with you
- We will disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
- if Bridgetech Group or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
Where we process your personal data
All personal data is processed within the UK.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our systems or website; any transmission is at your own risk. Once we have received your information, we will use strict encryption and security procedures to try to prevent unauthorised access.
How long we will retain your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us at [email protected]
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at [email protected].
Your right to complain
You have the right to make a complaint if you wish to do so. The organisation with oversight of our processing is the Information Commissioner’s Office, which can be contacted in writing at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 1113) or by email ([email protected]).
You have various rights under data protection laws in relation to your personal data. You can:
- Request access to your personal data (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact one of the following:
- by email at [email protected]
- by post at Data Protection Officer, Bridgetech Group, Porters Lodge, 38 Market Square, Aylesbury, Buckinghamshire, HP20 1TW.